Designed to ensure the health and stability of your current environments, Forsyte IT Solution’s Managed Services reduce the ongoing administrative burden and cost of IT support and maintenance, delivering fast resolution for your support requirements across all the Microsoft technologies we support.
We offer proactive monitoring, available support 24/7 – 365 days a year, and skilled management of recurring administration and Level 2/3 support requests by our Microsoft certified consultants, for your on-premises, hybrid and cloud environments.
The benefits you’ll experience with Forsyte IT Managed Services:
Reduced Expenses: Our clients report that our services cost up to 40% less than a full-time resource. Our predictable monthly operating expenses allow you to budget and avoid expensive one-off escalations.
Increased Reliability: We offer a service level agreement (SLA) that guarantees our responsiveness 24/7, 365 days a year. Our customer satisfaction scores average over 90%.
Improved Efficiencies: We provide a dedicated delivery manager that you contact directly. Your Delivery Manager will bring named resources to meet your needs who are trained in your unique environments, eliminating costly discovery time. Your customized extranet site gives you access to critical reporting (weekly and monthly) and request tracking.
Peace of Mind: We solve the problem of finding qualified resources and more importantly, retaining them. Rest assured your Microsoft environment is covered no matter what changes take place within your existing IT resources.